PRIVACY POLICY
High Performance Sport (HP Sport)
Status: 01 Juin 2020
Short Version
At HP Sport, we take privacy and the protection of your Personal Data seriously.
Personal Data means information that can directly or indirectly identify you or other individuals (“Personal Data”). This typically includes information such as your surname, name, name suffix, date of birth, address, email address, telephone number, date of purchase and financial details provided by you in connection with your purchase. Personal Data can also include other information such as your IP address and your shopping habits
The categories of Personal Data that we process depends on how you use our services. We use your Personal Data to provide our website services in alignment with your preferences, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, or to carry out relevant administrative services. All Personal Data is processed in accordance with applicable data protection laws.
We do not disclose your Personal Data to any third party except to data processors that assist us with providing our services. With your consent we use cookies for marketing, performance and statistical purposes. As our valued customer, we also offer you various choices to control how your Personal Data is used.
If you would like to receive more information about the processing of your Personal Data by us and on the cookies that we use, please see the extended version of this Privacy Policy below.
Extended version
Content:
- Our Privacy Principles
- Our Privacy Policy
- Who is Responsible for what happens with your data?
- Who is ANI’s Data Protection Officer?
- What is Personal Data?
- What happens with your information and when do we ask for your consent?
- What happens if our customer is a child?
- For which purposes do we process your Personal Data?
- Who is receiving your Personal Data?
- To which countries do we transfer your Personal Data?
- How long do we process your Personal Data?
- What are your rights?
- Can you withdraw your consent to the processing of Personal Data?
- Can you complain with the data protection authorities?
- How do we protect your Personal Data?
- Can we change our Privacy Policy?
Our Privacy Principles
We take privacy seriously. Here are our 6 privacy promises to you:
We will respond to any questions on processing of your Personal Data without undue delay.
We will ensure that your Personal Data is used in line with applicable data protection laws.
We will be transparent with you about how we use your Personal Data. This includes informing you about what information we collect, what we do with it, with whom we share it and whom you should contact if you have any concerns.
We will provide you simple options to say ‘STOP’ when you are no longer happy with our marketing communications.
We will protect online and offline data in a similar manner.
We will take reasonable steps to make sure no unauthorized person accesses your ersonal Data.
Our Privacy Policy
We are committed to safeguarding your privacy and ensuring that your Personal Data is protected. This Privacy Policy explains the types of Personal Data we collect and how we process and protect that data.
This Privacy Policy applies to Personal Data processed by us in connection with the services and products we offer to you, including through the website www.nutrid.com (“Service(s)”). This includes information collected offline through our customer services or online through this website, applications and branded pages on third party platforms and applications accessed or used through such websites or third party platforms (“Sites”).
This Privacy Policy also applies to our targeted content, including online offers and advertisements for products and services, which we (or a service provider acting on our behalf) may send to you on third party websites, platforms and applications (“Third Party Sites”) based on your use of the internet. These Third-Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third-Party Sites.
Who is Responsible for what happens with your data?
High Performance Sport (“HP Sport” or “we”; “our”; “us”) is responsible for processing of your Personal Data in relation to the Services. You can contact us via mail at Zijperweg 24, 1742NE Schagen, The Netherlands, or by email at info@nutrid.com if you have any questions.
Who is HP Sport’s Data Protection Officer?
The Data Protection Officer of HP Sport is currently Mr. Eric van der Linden. You can contact the Data Protection Officer at info@nutrid.com.
What is Personal Data?
Personal Data means information that can directly or indirectly identify you (“Personal Data“). This typically includes information such as your name, address, email address, and telephone number, but can also include other information such as IP address, shopping habits, information about your health and information about your lifestyle or preferences such as your hobbies and interests. Information about health are called “special categories of Personal Data” that require special protection because of their sensitivity.
What happens with your information and when do we ask for your consent?
By using our Services and our Sites, you acknowledge that we are processing your Personal Data in accordance with this Privacy Policy. If you do not wish that we process your Personal Data in this way, please do not use our Service or Sites or otherwise provide our Sites with your Personal Data.
We process your Personal Data to provide you with our Services as further explained below. In certain instances, we only process your Personal Data if you have given us permission to do so, for example in most cases where we process your Personal Data for marketing purposes, use cookies or location data or where we process your sensitive personal information. In other instances we may rely on other legal grounds for processing your personal data, such as performance of the contract with you or legitimate interests, like fraud prevention.
Where we process your data on the basis of your consent, we will ask for your consent explicitly. We may also ask you to provide additional consent if we need to use your personal data for purposes not covered by this Privacy Policy.
What happens if our customer is a child?
Our Services and Sites are intended for adults, but there could be instances where some customers under the age of 18 decide to view or purchase Services or products on our Sites. Our rule is that if we know a customer is under the age of 18, we will not use such customer’s Personal Data for marketing purposes unless parental consent is provided to us in writing.
To provide parental consent, please write to the HP Sport contact details as listed in Section 2.1. Note however that access to certain parts of our Sites and/or Services may be limited to users over a certain age. We may use your Personal Data to carry out age verification checks and enforce any such age restrictions.
For which purposes do we process your Personal Data?
We collect your Personal Data directly when you provide us with Personal Data when you visit our Sites, register as a customer for our webshop, purchase products or services, subscribe to our newsletter, receive information or mailings, use our applications, complete a survey, and/or make a comment or enquiry or contact our customer services. We may also receive Personal Data about you from other sources, including information from commercially available sources, such as public databases and data aggregators, and information from third parties. If you do not want us to receive your Personal Data from other sources, please communicate your preferences directly with the relevant sources.
In more detail, we process the following categories of Personal Data for the following purposes:
Surfing on our Sites – with or without Cookies
Which Personal Data do we collect about you?
For this purpose (Surfing on our website) we process the following Personal Data: Information about the type of browser you use, details of the web pages you have viewed, your IP and device address, your Cookie ID, hyperlinks that you have clicked, your user name, profile picture, gender, networks, the websites you visited before arriving at our relevant Sites and information collected by cookies or similar tracking devices and any other information you choose to share when using Third Party Sites, e.g. when visiting HP Sport’s sites on social media networks, such as Facebook, Instagram, Twitter or HP Sport’s YouTube channel). Our Sites involve simple links to social media networks; depending on the technology used by the social media it may be the case that HP Sport will transmit Personal Data to the provider of the relevant social media network when you click on such a link.
What is the purpose of processing your Personal Data?
We (and third-party service providers acting on our behalf or on their own behalf) use cookies and similar technologies to process data about you when you visit our relevant Sites. Cookies are files that store information on your computer hard drive or browser that mean that we can recognise that you have visited us before. We use cookies and similar technologies (like pixels, fingerprints and other tools) to improve our products and your experience on our Sites by evaluating the use of our Sites, products and services and understand your browsing and shopping habits, analysing the effectiveness of our advertisements, personalising your website experience as well as evaluating (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether you’ve visited it before and what site referred you to it, reviewing the Services that you have searched online and ended up purchasing them, making our Sites easier to use and to better tailor our Sites and our Services to your interests and needs, identifying that you have visited our Sites but did not purchase a Service, collecting information about your device and linking this to your Personal Data so as to ensure that our Sites present the best web experience for you and supplementing the Personal Data that you provide to us with other information that we hold or that we may receive from commercially available sources, such as public databases and data aggregators, and third parties. For more information about the use of cookies, please see our Cookie Policy.
How long do we store your Personal Data?
Please check the Cookie Policy to learn about the storage periods for each cookie.
What is the legal basis for processing your Personal Data?
Your Consent is the legal basis for processing your Personal Data when surfing on our Sites. You can customize your browser’s cookie settings to reflect your comfort level with cookie security. For more information how to configure the settings of your browser, please see our Cookie Policy.
Customer Service
Which Personal Data do we collect about you?
Name, title, postal address, email address, home telephone, mobile number, passwords, order history, payment history, payment information (i.e. bank or credit card details), order history/ wishlist, age/date of birth, gender, information on the handling of your query, posts and other content you submit to our Sites, and further information submitted by you in relation to a purchase or service request or other query (including sensitive personal information)
What is the Purpose of processing your Personal Data?
We process your Personal Data whenever you contact us and when we respond to your enquiries and comments.
How long do we store your Personal Data?
We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data are fulfilled and once our statutory obligations to preserve records have expired.
What is the legal basis for processing your Personal Data?
Applicable data protection legislation allows HP Sport to process your Personal Data for the purpose of performance of a contract with you (i.e. fulfil your contact request).
Online Shopping
Which Personal Data do we collect about you?
Name, title, postal address, email address, home telephone or mobile number, information about products you order, order history, details about your purchase, payment information, payment history, age.
What is the Purpose of the processing?
To process your online purchase and deliver the product to you as ordered. Your payment related Personal Data may be transferred to payment providers to process your payments.
How long do we store your Personal Data?
As long as you keep shopping with us. We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data are fulfilled and once our statutory obligations to preserve records have expired.
What is our legal basis for the processing?
We need this information to provide you with your online order (performance of a contract).
Suggestion of our products and services which may be of interest for you
Which Personal Data do we collect about you?
For this purpose (suggestion of our products and services which may be of interest for you) we process the following Personal Data: Name, email address, telephone or mobile number, company, country, order history/wishlist (including purchases you make on our Sites or offline), payment history, age, date of birth, gender, products you view on our Site, brands you prefer, Services you view on our Sites, favourite store, actions you take on our website or when viewing our emails and your shopping habits and preferences and information about your lifestyle, such as your hobbies and interests
What is the purpose of processing your Personal Data?
We process your Personal Data to suggest tailored products or services that we think may be of interest to you. We may do this by sending you – via post, email, newsletter, SMS, push notifications or phone – details of products, services, special offers, promotions and other information. We may also contact you to offer the opportunity to take part in customer research surveys, promotions, prize draws or competitions. You may also receive in-store promotions (such as special coupons) from us.
How long do we store your Personal Data?
As long as you keep shopping with us. We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data are fulfilled and once our statutory obligations to preserve records have expired.
What is the legal basis for processing your Personal Data?
If you are a subscriber of our newsletter, your express consent in receiving marketing communications shall be the legal basis for processing.
If you are a shopper who has checked out as a guest on our Sites, HP Sport’s legitimate interests in marketing products you may be interested in shall serve as the legal basis for processing. This shall only apply in relation to HP Sport’s own products and services, i.e. not to products and services of relevant third parties.
You can opt out of receiving such marketing communications at any time by clicking the ‘unsubscribe’ link at the bottom of the communications we send you.
Competitions and prize draws
Which Personal Data do we collect about you?
Name, title, postal address, email address, home telephone or mobile number, age, date of birth, gender, user generated content or any other Personal Data that you submit – as required for the competition or prize draw.
What is the Purpose of the processing?
To carry out prize draws or competitions which you chose to participate in and to determine the winner or to provide the prize if you win.
How long do we store your Personal Data?
We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data are fulfilled and once our statutory obligations to preserve records have expired.
What is our legal basis for the processing?
We may need this information for identification purposes and to provide you with the prize if applicable (performance of a contract). Where we intend to use your personal data for marketing purposes, we will clearly inform you before we collect your personal data and ask you for your consent.
Who is receiving your Personal Data?
Our service providers (processors)
We may share your Personal Data with the following data processors (i.e. service providers):
trusted third parties to help us process and analyse your Personal Data, to give us insights about you that we can use to improve our advertising, products and services, and to track the effectiveness of a particular promotion or campaign;
if you order a product or service from us, trusted third parties to allow payment and delivery of the products and services you have ordered.
Unless you provided consent, each trusted third party is not authorised by us to use your Personal Data in any other way. Each trusted third party will be required by us to implement adequate technical and organizational measures to protect your Personal Data.
Other recipients (controllers)
We may share your Personal Data with the following controllers (i.e. third parties that process your Personal Data for their own purposes):
law enforcement or other agencies if we are required to do so by law, or by a warrant, subpoena or court order to disclose your Personal Data.
Sharing your Site usage information
We may with your consent share site usage information with trusted third parties (e.g. advertisers, advertising agencies, advertising networks, data exchanges, etc.) in order to offer you tailored content, including more relevant advertising for products and services which may be of interest to you. These trusted third parties may set and access their own cookies, web beacons and similar tracking technologies on your device in order to help us deliver customized content and advertising to you when you visit our relevant Sites or third-party sites.
Please see our Cookie Policy for more information about Cookies and how to opt out.
Please note that even if you opt out, you may still receive advertisements from us that are not customised based on your Site usage information.
To which countries do we transfer your Personal Data?
Many of our trusted third parties are based in the European Union / the European Economic Area. However, we may need to transfer your Personal Data to a location outside of the European Economic Area, including to countries that do not offer the same level of protection with respect to Personal Data as required in the European Economic Area and where there is no adequacy decision by the European Commission. If your Personal Data should be transferred to such country, we have ensured that an adequate level of data protection is achieved by a recognized legal mechanism, e.g. by means of the EU-U.S. Privacy Shield certification or so-called Standard Contractual Clauses.
How long do we process your Personal Data?
We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data have been fulfilled and once our statutory obligations to retain records have expired.
What are your rights?
You have the right to request from us:
Confirmation as to whether or not we process Personal Data from you and, where that is the case, access to your Personal Data;
Rectification of inaccurate Personal Data;
Erasure of Personal Data;
Restriction of processing of Personal Data; and
To receive the Personal Data which you have provided to us and to have transmitted those Personal Data to another data controller without hindrance
Can you withdraw your consent to the processing of Personal Data?
If your consent is the legal basis for the processing of your Personal Data, you can withdraw your consent at any time. This will not affect the lawfulness of the processing based on your consent before the withdrawal. You can withdraw your consent by sending us an email, listed in Section 2.1. For more information about the use of cookies, please see our Cookie Policy
Can you complain with the data protection authorities?
If you think that the processing of Personal Data by us violates applicable data protection laws, you can lodge a complaint with the competent supervisory authority.
How do we protect your Personal Data?
We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data.
Our relevant Sites may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites. Once you have left our relevant Sites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement for the website you visit.
Can we change our Privacy Policy?
We may change this Privacy Policy from time to time by posting the updated version of the privacy policy here. We encourage you to visit this area frequently to stay informed.